These terms and conditions (“Terms and Conditions” or “Agreement”) govern the terms on which You agree to work as an affiliate to us. If You do not agree to these Terms and Conditions (or are not authorised to do so), then You should not join our affiliate network and please exit this website. We reserve the right to amend any part of these Terms and Conditions at any time, and therefore please check these Terms and Conditions on a regular basis. Your continued participation in our affiliate programme after we have posted the amended Terms and Conditions will constitute acceptance of the amended Terms and Conditions.
1. REGISTRATION
In order to register as an affiliate, You must liaise with your affiliate contact at Space Casino and provide us with accurate and comprehensive information that we may ask from You. Acceptance of your application is determined in our sole discretion.
2. Space Casino Obligations
2.1. We are responsible for developing and maintaining the Website. We reserve the right to change, amend or vary the Website at any time, including our logo, branding, name, products and functionality.
2.2. If you have registered as an affiliate through our affiliate platform you will be able to view data related to the number of FTD and/or of the Net Gaming Revenue of our Customers (introduced by You as a result of the Services) and the Commission (FTD Fees and/or Revenue Share) payable to You. If you have registered as an affiliate through a direct connection with us then within thirty (30) days following the end of each calendar month, We shall provide You with a report setting out the FTD Fees and/or the Net Gaming Revenue in the previous month by Customers (introduced by You as a result of the Services), and the corresponding payment of Commission (FTD Fees and/or Revenue Share) due to You which shall be payable within sixty (60) days following the end of each calendar month.
2.3. Unless agreed otherwise, payments shall be made to You in GBP where You provide services in respect of end users located in Great Britain, and shall be made to You in Euro where You provide services in respect of end users located outside of Great Britain.
2.4. This Agreement and the Services provided is a non-exclusive arrangement with You.
2.5. We shall provide You with approved marketing materials through which You shall provide the Services. Approved marketing materials shall be provided to you by email and/or through our affiliate platform and We shall notify You by email when new materials are added to the affiliate platform.
3. AFFILIATE SERVICES
The Affiliate shall carry out online marketing activities in a professional, proper and lawful manner in order to provide Space Casino with new Customers (the “Services”). The Affiliate shall integrate links to Space Casino Website(s). A “Customer” means a new, genuine bona fide, unique customer of the Website resident in Great Britain or any other country in which the Website operates who holds and operates an account in accordance with the Website’s Terms and Conditions.
4. AFFILIATE’S GENERAL OBLIGATIONS AND MARKETING ACTIVITIES
4.1. The Affiliate acknowledges that Space Casino is regulated by the UK Gambling Commission in respect of end users located in Great Britain, and that We are bound to the Licensing Conditions and Codes of Practice, and in particular that We are committed to i) preventing gambling from being a source of crime and/or disorder, being associated with crime and/or disorder and/or being used to support crime; and ii) ensure that gambling is conducted in a fair and open way; and iii) protect children and vulnerable persons from being harmed and/or exploited by gambling (the “Licensing Objectives”). The Affiliate undertakes to have due regard to the Licensing Objectives and shall act as though it were itself a licensee of the Gambling Commission and demonstrate consideration of and adherence to the Licensing Objectives in the provision of the Services to Us. The Affiliate acknowledges that Space Casino is regulated by the Malta Gaming Authority (MGA) in respect of end users located in jurisdictions other than Great Britain, and We are committed to operating in line with the regulates of the MGA.
4.2. If the Affiliate is contacted by the Gambling Commission, the Information Commissioner’s Office, or by the MGA or the Office of the Information and Data Protection Commissioner or by any other regulatory or law enforcement authority in relation to the Us, the Website, any Customers or similar, the Affiliate must contact Us in writing without delay by email to: affiliates@spacecasino.com
4.3. The Affiliate understands and agrees to provide the Services in accordance with all relevant statutory and regulatory requirements. Without limitation, this includes the UK’s ASA’s CAP and BCAP Codes of Advertising Practice and the IGRG Code for Socially Responsible Advertising - http://igrg.org.uk/wp/wp-content/uploads/2015/12/Gambling-Industry-Code-for-Socially-Responsible-Advertising-Final-2nd-Edition-August-2015.pdf. Particularly important requirements are described in this Agreement below.
4.4. The Affiliate understands that it shall provide the Services using PPC and SEO/SEM and the Affiliate agrees that it shall not provide the Services by way of i) email and/or SMS marketing campaigns, and/or ii) online and offline newsletter and flyers, and/or iii) social media campaigns including without limitation Facebook, X (Twitter), Instagram and TikTok. Space Casino is entitled to terminate this Agreement with immediate effect should the Affiliate engage in any such prohibited forms of marketing.
4.5. As specified in clause 2.5 above, the Affiliate shall be provided with approved marketing materials and agrees that it shall not provide the Services using any marketing materials other than those approved materials provided to it by Space Casino.
4.6. The Affiliates understands that, as per Section 2 of the UK’s CAP Code, it is important to be clear and transparent to a customer about when they are being presented with an advertisement.
4.7. The Affiliate understands and agrees to provide their services in good faith, taking care not to mislead or confuse potential customers by omission, exaggeration or other means that may constitute a breach of consumer law and rights. Further bespoke information for online affiliates is available by the ASA - https://www.asa.org.uk/advice-online/affiliate-marketing.html
4.8. The Affiliate understands that it must not engage in itself, and must take reasonable measures to ensure that third parties are not assisted in any way, with any action that involves fraud and/or crime whether of players or commercial entities, and that should it know or suspect that this has occurred that it shall immediately cease its activities with Us.
4.9. The Affiliate agrees that any material displaying promotional offers must include or include a link to the relevant promotional terms and conditions.
4.10.The Affiliate understands and accepts that all potential Customers must satisfy Space Casino’s registration and due diligence (KYC) procedures and We have the sole discretion to accept or reject any potential Customer, and moreover has sole discretion to suspend and/or terminate the account of a Customer at any time and for any reason, including without limitation in order to promote responsible gambling and to ensure that crime is kept out of gambling.
4.11.The Affiliate agrees to provide Us with all material requested from time to time to enable Us to verify that You comply with the regulatory obligations and other terms set out in this Agreement and that upon our instruction You shall remove any marketing activity and cease any marketing campaigns promoting Us and/or the Website.
4.12.The Affiliate must not carry out unsolicited marketing activities by text, email, telephone or other messaging without active consent of the recipient.
4.13.The Affiliate is solely responsible for the technical maintenance of any website, social media account or similar that it has in order to provide the Services, and We shall not be liable to You for any loss caused by their unavailability.
4.14.The Affiliate shall only have one affiliate user account.
4.15.The Affiliate is not permitted to sign up for an account on the Website via their own affiliate links/banners.
5. PROHIBITION OF ADVERTISING ON INAPPROPRIATE SITES
The Affiliate shall not promote the Website on sites that We consider inappropriate. Such sites include but are not limited to sites that promote violence, discrimination based on sex, religion, gender, sexual orientation or that are pornographic or otherwise obscene.
6. AFFILIATE OBLIGATIONS TOWARDS PROTECTION OF MINORS
6.1. The Affiliate understands that We do not accept Minors (persons under the age of 18 or the age of consent in any jurisdiction, whatever is greater) on our Website. Accordingly, the Affiliate agrees that it shall not itself, nor shall it allow, assist or encourage others to market and/or promote the Website to Minors. Should We discover that this has happened then We shall immediately terminate this Agreement, without prejudice to our other legal rights.
6.2. The Affiliate understands that advertising rules require that gambling products are not marketed directly to Minors or in a way that is likely to appeal to Minors e.g. through the use of childish cartoons. In particular, the Affiliate is understands and agrees to adhere to the following ASA codes:
6.2.1.Children and age-restricted ads online: https://www.asa.org.uk/resource/children-age-restricted-ads-online.html
6.2.2.Non-broadcast code relating to gambling available at: https://www.asa.org.uk/type/non_broadcast/code_section/16.html - by way of example, this includes a prohibition on using an image for advertising purposes of any person gambling or playing a significant role who is or seems to be under the age of 25
7. AFFILIATE OBLIGATIONS TOWARDS RESPONSIBLE GAMBLING AND SOCIAL RESPONSIBILITY
7.1. The Affiliate understands that We take responsible gambling very seriously. Accordingly, the Affiliate agree that is shall not itself, nor shall it allow, assist or encourage others to knowingly contact persons who have problems with their gambling in order to market and/or promote the Website. Should We discover that this has happened then We shall immediately terminate this Agreement, without prejudice to our other legal rights. The Affiliate understands that self-exclusion and suppression files should allow affiliates to de-dupe their list of prospects, and has regard to the specific advice provided by the Gambling Commission in this regard: https://www.gamblingcommission.gov.uk/for-gambling-businesses/Compliance/General-compliance/Social-responsibility/Self-exclusion/Ensuring-self-excluded-customers-do-not-receive-your-marketing-materials.aspx
7.2. The Affiliate understands and agrees to ensure that all marketing communications targeted to end user customers in Great Britain must include “www.begambleaware.co.uk” and “18+ only” links and messages, and similar notices may be required with respect to end user customers in jurisdictions other than Great Britain.
8. AFFILIATE OBLIGATIONS TOWARDS DATA PROTECTION AND PRIVACY
The Parties take the protection of personal data belonging to Customer very seriously. Accordingly, the Affiliate agrees that it shall at all times comply with the Privacy and Data Protection (EC Directive) Regulations 2003 (for guidance related to the UK, see: https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/) alongside (for end user customers in Great Britain) the Data Protection Acts 1998 and 2003 as well as the Data Protection Act 2018 (incorporating the GDPR) – and for end user customer located in jurisdictions other than the UK the Malta Data Protection Act 2018. Guidance on the GDPR related to the UK is available at http:ico.org.uk/for-organisations/guide/to-the-general-data-protection-regulation-gdpr/ Where engaging in direct marketing activities, the Affiliate shall have regard to the UK ICO’s Direct Marketing Checklist – http://ico.org.uk/media/for-organisations/documents/1551/direct-marketing-checklist.pdf
9. AFFILIATE OBLIGATIONS TOWARDS SOCIAL MEDIA
9.1. The Affiliate understands and accept that any marketing carried out on social media including without limitation Facebook, Twitter, Instagram must only be carried out on an account with an “18+” logo in the page bio.
9.2. Promotion through Facebook may only be carried out where the Affiliate has first obtained a Facebook Addendum sign on.
10. FEES
10.1."Commission” means the total payment made by Space Casino to the Affiliate which is comprised of the payment of i) Revenue Share AND/OR ii) FTD Fees in accordance with the terms of this Agreement subject to a maximum payment of ten thousand Pounds Sterling (£10,000) or equivalent in another currency that may be earnt in any month.
10.2.“First Time Depositor” or “FTD” means a person who registers for the first time as a Customer AND who makes a cash deposit in order to make use of the services offered on the Website.
10.3.“FTD Fees” means a fixed fee payment in respect of each FTD or equivalent in another currency.
10.4.“Gross Gaming Revenue” means a Customer’s total monthly losses less a Customer’s total monthly winnings generated through the Customer’s use of the Website. Should a Customer have winnings in a given month, the winnings shall not carry over from month to month for the purposes of the calculations described herein.
10.5.“Listing Fee” means a one-off fixed fee paid by Space Casino to the Affiliate in consideration for which the Affiliate agrees to provide the Services, (including but not limited to promoting the Website at all times on their affiliate websites) for the entire duration of this Agreement in accordance with clause 12 below.
10.6.“Net Gaming Revenue” means the monthly Gross Gaming Revenue less the monthly fees, bonuses, taxes, chargebacks and other reasonable deductions.
10.7.“Revenue Share” means a percentage of the Net Gaming Revenue generated each month that is paid to the Affiliate. The applicable percentage shall be agreed and notified to You in writing, but Space Casino is entitled to vary this percentage at any time in its sole discretion on the provision of notice in writing (including by email) to the Affiliate and/or by updating the portal. Should the applicable percentage be varied, the new percentage shall apply from the date You were notified, and for the avoidance of doubt, unless agreed otherwise in writing (including by email) by Space Casino and the Affiliate, the Revenue Share payable to the Affiliate in respect of Customers introduced to Space Casino from the provision of the Services prior to such date shall be unchanged.
10.8.In consideration for providing the Services, Space Casino shall pay the Commission.
10.9.The Revenue Share payable by Space Casino to You in any given month shall be capped at ten thousand Pounds Sterling (£10,000) or equivalent in another currency, and for the avoidance of doubt, the amount of the Net Gaming Revenue on which You did not receive a Revenue Share payment in a given month shall not be rolled over into the following (or any other) month.
10.10. If agreed by both Parties, Space Casino may agree to pay the Affiliate a Listing Fee. If a Listing Fee is paid, and if the Agreement terminates for any reason whatsoever less than 3 months after its commencement, then 75% of the Listing Fee paid, shall be repayable to Space Casino.
10.11. Payments made to You are exclusive of VAT, and if VAT is chargeable it shall be paid in addition.
10.12. The High Roller Policy as described in clause 10.13 below DOES APPLY to this Agreement.
10.13. High-Roller Policy: The Affiliate’s monthly payable balance of Commission is automatically reset to NIL (£0.00) at the beginning of each calendar month to ensure that no negative balances are carried forward. If in any given month a Customer (who became a customer of Space Casino as a result of the provision of the Services) generates a negative Commission of at least £5,000 (or equivalent in EURO) he/she will be deemed to be, for the purposes of this section, a ‘High-Roller’ and the following provisions shall apply:
- the negative Commission generated by the High-Roller will be carried forward and offset against future Commission generated by that High-Roller;
- the negative balance carried forward cannot be set-off against other Customer’s Commission;
- the negative balance of a High-Roller will be reduced by future positive Commission that they generate in subsequent months;
- a negative balance will not be increased by future negative Commission unless the High-Roller meets the qualifying criteria in subsequent months.
The Affiliate will be able to view all adjustments in order to track the High-Roller Customer’s net break-even point. Adjustments will be made at the end of each calendar month based on the cumulative revenue for the month running to protect the Affiliate’s income from revenue generated from other Customers in the same month.
11. WARRANTIES AND REPRESENTATIONS
11.1.The Affiliate represents, warrants and undertakes that:
11.1.1. The information provided on the registration form is accurate and complete;
11.1.2. It is the owner and/or authorised licensee of any website it uses to provide the Services;
11.1.3. It shall provide the services under this Agreement in compliance with all applicable laws;
11.1.4. The provision of the services shall not infringe the Intellectual Property Rights of any third party;
11.1.5. It has the authority to enter into this Agreement and all necessary licenses, permissions and consents for the purposes of providing the services stipulated in this Agreement;
11.2.Space Casino represents, warrants and undertakes that:
11.2.1. It is the owner and operator of the Website, and shall operate the Website in accordance with the Licensing Conditions and Codes of Practice, as well as applicable data protection and consumer law.
11.2.2. It has the authority to enter into this Agreement and all necessary licenses, permissions and consents for the purposes of providing the services stipulated in this Agreement.
12. TERM AND TERMINATION
12.1.This Agreement commences on the date that We accept your application to become an affiliate with Us, and shall continue unless and until terminated.
12.2.You may terminate this Agreement at any time on notifying us in writing
12.3.We reserve the right to terminate this Agreement at any time in our sole discretion. Without prejudice to the foregoing, We shall terminate this Agreement (and without limiting our other rights and remedies) and may withhold Fees should You breach any of our restrictions on the categories of people to whom You direct your marketing activities. On termination of this Agreement, You must immediately cease to use our Intellectual Property Rights.
12.4.This Agreement shall terminate ipso facto if any party becomes insolvent or ceases trading
12.5.This Agreement shall automatically terminate should We terminate our affiliate programme.
12.6.This Agreement shall automatically terminate should our licence from the Gambling Commission be suspended or revoked.
13. INTELLECTUAL PROPERTY RIGHTS
13.1.“Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks, logos and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software and source code, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered.
13.2.The Affiliate acknowledges and agrees that Space Casino is the owner and/or authorised licensors of all Intellectual Property rights in the Website. Except as expressly stated herein, this Agreement does not grant to the Affiliate and/or any third party any rights to the Website.
13.3.During the term of this Agreement, We grant the Affiliate a non-exclusive, non-transferable, revocable licence to use our Intellectual Property Rights for the sole purpose of fulfilling its obligations under this Agreement. You may not change, amend, alter or adapt in any way our Intellectual Property Rights without our express permission.
13.4.All Intellectual Property Rights in the Affiliate’s services, websites and all other Intellectual Property Rights owned by the Affiliate shall remain the property of the Affiliate.
14. CONFIDENTIAL INFORMATION
14.1.“Confidential Information” mean information relating to past, present or future products, software and source code, research, processes, techniques, pricing, designs or other technical information and data, and marketing plans and copy and all other information reasonably known to be confidential that either party (a) may have received prior to the date of this Agreement, whether directly from the other or indirectly from third parties; or (b) may receive hereunder from the other.
14.2.Each Party shall in all respects keep confidential and not at any time disclose or make known in any other way to anyone whomsoever or use for its own or any other person's benefit or to the detriment of the other Party any Confidential Information, provided that:
14.2.1. such obligation shall not apply to information which becomes generally known (other than through a breach by any Party of this Clause 14); and
14.2.2. any Party shall be entitled at all times to disclose such information as may be required by law or by any competent judicial or regulatory authority or by any recognised investment exchange or for tax or accounting purposes (provided that, so far as practicable, the disclosing Party shall consult with the other Parties prior to making such disclosure).
15. LIABILITY
15.1.The Affiliate shall indemnify Space Casino including its directors, officers and employees, against any loss, damage, fines, penalties, cost or expense (including reasonable legal fees) resulting or arising (directly or indirectly) from any breach of this Agreement.
15.2.We shall not be responsible or liable for any claim or dispute between you and a Customer or prospective customer.
15.3.Our Website is provided “as is” without any express or implied warranty of any kind, and all warranties implied by law including warranties of merchantability, fitness for any particular purpose are hereby excluded to the fullest extent permitted by law. We do not warrant nor guarantee that the Website will be error free, uninterrupted, secured or free of viruses or bugs and shall not be liable to You for any such matters.
15.4.We shall not be liable whether in tort (including for negligence or breach of statutory duty), contract misrepresentation (whether innocent or negligent), restitution or otherwise for any loss of profits, loss of business, loss of goodwill and/or similar losses or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
15.5.Our total aggregate liability to You in contract, tort, misrepresentation, restitution or otherwise, arising in connection with the performance of this agreement shall be limited to £10,000 (ten thousand Pounds Sterling). Nothing in this Agreement excludes liability for death or personal injury nor fraud or fraudulent misrepresentation.
16. ANTI-BRIBERY
Each party will comply with all applicable laws relating to anti-bribery and anti-corruption including, but not limited to, the Bribery Act 2010 (“Relevant Requirements”) and not do or omit to do anything which could place the other party in breach of the Relevant Requirements and agrees that it shall not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010 (or equivalent under the laws of Malta) if such activity, practice or conduct had been carried out in the United Kingdom (or where applicable, in Malta).
17. DISCLAIMER
17.1.It is the Affiliate's responsibility to declare taxes from the Revenue Share and any other revenues earned by the Affiliate under this Agreement.
17.2.We are not responsible for the way cookies are notified to Customers on websites operated by You, nor for the way cookies are tracked. The maintenance of the cookie/tracking code is the responsibility of the Affiliate. We simply display the results of the tracking for You.
18. MISCELLANEOUS
18.1.Rights and remedies. The rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
18.2.Notices. Any notice given to a party under or in connection with this agreement shall be in writing.
18.3.Force Majeure. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for six months, the party not affected may terminate this agreement by giving 30 day’s prior written notice to the affected party.
18.4.No partnership or agency. Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or join venture between any of the parties.
18.5.Rights of Third Parties. A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
18.6.Severance. If any provision or part-provision of this agreement is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial results of the original provision. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.
19. DATA PROTECTION
19.1.The Parties acknowledge and agree that the Affiliate shall be the ‘data controller’ (as defined in the Data Protection Act 2018 (or equivalent under the laws of Malta)in relation to any personal data collected and/or processed via any website operated by the Affiliate for the purpose of providing the Services.
19.2.The Affiliate warrants, represents and undertakes that, to the extent required by law, it shall be registered with the UK’s Information Commissioner’s Office and/or Malta’s Office of the Information and Data Protection Commissioner all applicable data protection authorities.
19.3.The Affiliate shall provide all necessary information and material required by Space Casino for the purposes of dealing with any complaints by Customers and/or any other end users in relation to the Affiliate and any website operated by the Affiliate for the purpose of providing the Services, and the Affiliate shall provide Space Casino with any information it requires for the purposes with complying with any requests and audits from the Gambling Commission and any other relevant authority.
20. GOVERNING LAW AND JURISDICTION
20.1.In respect of an Affiliate providing their services with respect to end users located in Great Britain, this Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
In respect of an Affiliate providing their services with respect to end users located in any jurisdiction other than Great Britain, this Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Malta. Each party irrevocably agrees that the courts of Malta shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
Palsar Capital Limited, henceforth referred to as “We” “Our” “Us” provides an affiliate programme to promote our clients on whose behalf We administer and manage the affiliate program. In this policy “affiliate” “you” and “your” refers to the individual entity that has agreed to promote the brands we provide marketing services for, in accordance with this Privacy Policy.
This Privacy Policy is designed to help you understand how we collect, use and safeguard your information.
This privacy policy should be read in conjunction with the Affiliate Programmes Terms and Conditions. By entering into any kind of contract with Palsar Capital Limited, you agree to the contents of this privacy policy. If you do not agree with any section of this privacy policy, you should not attempt to use our service.
The Data Controller is Palsar Capital Limited t/a Raven of Glassworks, 1 Back Turner Street, Manchester, M4 1FR
All queries in regards to this privacy policy should be addressed to the Data Protection Officer at the above address, who can also be contacted directly at compliance@raventrack.com
We collect and process the following data from (and about) you:
We implement effective processes to identify, manage, monitor and report risks and internal control mechanisms. These controls include secure systems and networks, and clear processes for privilege access rights. All data is stored securely.
Our lawful basis for processing personal data include:
We may disclose your personal data to:
All processing of information will be governed by the appropriate data protection laws.
We will not send promotional or direct marketing, inclusive of email, SMS, or automated calls, without first obtaining your specific consent.
The consent requires a positive Opt-In either in electronic format, verbally or in writing. The consent will be clear and specific, granular, separate from other Terms and Conditions, name any third parties relying on the consent, and be easily withdrawable.
We will not transfer Personal Data to recipients in Third Party countries that are outside of the EEA, or are not currently recognised by EU law as having an adequate level of legal protection for the rights and freedoms of data subjects unless:
You may request that your Personal Data be anonymised in the following circumstances:
We will only retain data for the necessary time to complete the task that the data was collected for, or to meet our legal obligations.
You are entitled to a file a Subject Access Request (SAR) to obtain a copy of the personal information which we hold about you. If you wish to receive a copy of this information, please contact your account manager, or the DPO directly, and allow up to thirty calendar days for the information to be collated and provided to you. Please note that your identity will need to be confirmed in order to complete a SAR, which may include the disclosure of other personally identifiable documentation in order to prove your identity (such as a passport scan, or valid proof of address) before commencing with the process.
By using the Raven website, you consent to our use of ‘cookies’. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies and the information gained from them to analyse site usage, with this information used accordingly to improve our content and site layout and to remember your onsite preferences.
If you prefer, you can disable cookies in your web browser. The ‘help’ menu on the menu bar of most browsers will have a functionality to disable cookies.
Palsar Capital Limited do not use any automated systems in order to make decisions regarding your account which have any legal effect on You.
Please let us know if you are unhappy with how we have used your personal information in writing to the Data Protection Officer, who will be able to assist further with your complaint or concern. You also have the right to complain to the Information Commissioner’s Office.
This Privacy Policy is kept under continued review by Palsar Capital Limited and can be amended by Us at any time, and without notice to you. Whenever a change is made to the privacy policy which will affect your rights as a data subject, or change the intended processing purposes, then you will be notified directly and asked to agree to the new privacy policy. If you disagree with the changes made to the privacy policy, you retain the right to withdraw consent for future processing, as stated in the introduction to this policy.
This version of the Privacy Policy is effective as of September 20th 2018.